To All of Our Players
We would like to discuss the issues that have occurred over the past few days.
On Christmas Day, our hosting provider, Linode, came under a Distributed Denial of Service (DDoS) attack from unknown assailants. This attack was aimed at their hosting facilities around the world, including Atlanta, Georgia, where Munzee Inc’s servers are hosted. This attacked lasted 10 days, the worst of which were this weekend. They finally came to a stop yesterday when Linode was able to mitigate them. Though there was intermitant uptime, our services, including apps, websites, and stores, were down the majority of the weekend. There was little (read:nothing) our team could do but wait for Linode to restore service. We tried to keep our communities up to date as best we could, but our fate was in the hands of Linode at that point.
Though the down time was the result of a cyber attack, we realize that it is not fair or acceptable to you to not be able to play. We are currently researching changes to ensure that downtimes like those that occured never happen again. These changes include, but are not limited to, hosting servers at multiple data centers, hosting servers with multiple companies, or changing hosting providers. When we decide what the best action to take is, we will inform you before these changes take place and keep you up to date on the progress.
As for gameplay that was missed the past few days:
- Capture and Deploy Streaks will not be affected. January 1st, 2nd, and 3rd are now “Black Out Dates” in our databases. This means that when Capture and Deploy Streaks are calculated, these days will be skipped (i.e. if December 31st was Day 10 of your capture or deploy streak, January 4th will be Day 11). If you have any question regarding the number of days in your streak, check the badge on the app or website.
- Any points or badges that were earned during the Black Out Dates WILL still count.
- Clan Wars will begin on January 6th. Some of the requirements and rewards have been updated, so please check the blog post to see what’s changed.
We’ve altered some of our plans for this month, so please take note of the following events:
- MunzPak Double Point Weekend
- The Double Point Weekend will take place January 15th-17th and will include the following:
- MunzPak Subscribers from December 2015,
- MunzPak Subscribers from January 1st-January 14th, 2016 (If you didn’t subscribe in December, you still have a chance to subscribe.),
- AND ALL CURRENT Premium Members.
- These users will receive an email next week with more information as we finalize the plans and check them 10 times. 😉
- The Double Point Weekend will take place January 15th-17th and will include the following:
- Double Point Weekend for Everyone
- A Double Point Weekend for EVERY Munzee player will take place January 29th-31st. We will post more information about that weekend on the blog as we get closer.
We again apologize for these issues and can’t thank you enough for your support through them. There’s a lot going on this month, so stay tuned and check the blog and our social media regularly to make sure you’re up to date.
Once again, thank you, and Grow the Map!